At VetWise, we prioritize customer satisfaction and strive to provide the highest quality digital products. Please review our refund and returns policy below to understand your rights and options.

Eligibility for Refunds

We offer refunds under the following conditions:

  1. Technical Issues: If you experience a technical issue with your digital product that cannot be resolved by our support team.
  2. Incorrect Purchase: If you accidentally purchased the wrong product and have not downloaded or accessed it.
  3. Unsatisfactory Experience: If the product does not meet your expectations, you may request a refund within 7 days of purchase, provided you have not used or downloaded the product extensively.

Non-Refundable Conditions

Refunds are not applicable in the following cases:

  • The product has been downloaded, used, or extensively accessed.
  • Issues arise due to incompatible devices or software, unless explicitly stated in the product description.
  • Requests made after 7 days from the purchase date.

How to Request a Refund

  1. Contact Us: Send an email to our support team with your order number and reason for the refund request.
  2. Evaluation: Our team will review your request and may ask for additional details or offer troubleshooting assistance.
  3. Refund Approval: If approved, the refund will be processed within 5-7 business days to your original payment method.

Exchanges

If you wish to exchange your product for a different one of equal or lesser value:

  • Contact us within 7 days of purchase.
  • Exchanges are only permitted if the original product has not been downloaded or accessed.